Shipping & Returns
GloryHill Store's shipping policy includes the following key points:
- Processing Time: Orders typically take 3-8 business days to process, with orders placed on weekends or holidays processed the following business day.
- Shipping Methods: The store offers reliable and trackable shipping options, with the choice of shipping method during checkout.
- Shipping Rates: Shipping costs are calculated based on factors like destination, weight, and package dimensions. Rates are competitive and displayed during checkout.
- Estimated Delivery Time: Delivery times vary based on location and chosen shipping method. Standard shipping in the continental United States usually takes 3-7 business days, while international shipping may take longer due to customs processing.
- Order Tracking: Customers receive a shipping confirmation email with tracking information to monitor the status and estimated delivery date of their package.
- International Shipping: International customers should be aware of potential customs duties, taxes, or fees imposed by their country's customs department upon delivery.
- Shipping Address: Customers must provide an accurate and complete shipping address during checkout to avoid delays or undelivered shipments.
- Order Status Updates: For inquiries about order status, customers can contact the customer support team at support@gloryhillstore.com.
- Lost or Damaged Packages: In the rare event of a lost or damaged package during transit, customers should promptly contact GloryHill, who will work with the shipping carrier to resolve the issue.
The store emphasizes providing a seamless shopping experience and encourages customers to reach out with any questions or concerns. It's important to note that the shipping policy may change periodically, so customers should review it for updates.
Refund Policy
We want you to be completely satisfied with your purchase from Gloryhill. If you are not entirely happy with your faith-inspired apparel or accessory, here is our return and refund policy:
Returns: You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Refunds: Once we receive your returned item and inspect it, we will initiate a refund to your original payment method. Please allow 7-14 business days for the refund to appear in your account.
Exemptions: Please note that certain items, such as personalized or custom-made products, are not eligible for returns or refunds unless they are defective or damaged.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@gloryhillstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Shipping: The cost of return shipping is the responsibility of the customer unless the item received is damaged or defective. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gloryhillstore.com.